Privacy Policy

LAJOIE WAY SASU, a simplified joint-stock company with a capital of €1,000, registered with the Créteil Trade and Companies Register under number 878 103 548, with its registered office at 28 allée Pierre de Coubertin, 94000 Créteil, France. DPO Contact: contact@lajoieway.com VAT Number: FR79 878 103 548 VTC License: EVTC0910240006

We collect the following data as part of our services: Identification Data: - First and last name - Email address - Phone number - Postal address (for billing) Booking Data: - Pickup and destination addresses - Trip date and time - Number of passengers and children - Required car seat types - Special requests Payment Data: - Credit card information (processed by Stripe, we do not store your card numbers) - Transaction history Technical Data: - IP address - Browser type - Cookies (see our Cookie Policy)

Your data is processed for the following purposes: - Contract execution: Managing your bookings, coordinating with drivers, billing - Service improvement: Satisfaction analysis, user experience optimization - Communication: Booking confirmations, trip reminders, customer service - Marketing (with your consent): Newsletter, promotional offers - Legal obligations: Invoice retention, response to competent authorities

Our data processing is based on: - Contract execution (Article 6.1.b GDPR): for managing your bookings - Your consent (Article 6.1.a GDPR): for marketing communications - Our legitimate interests (Article 6.1.f GDPR): for improving our services - Our legal obligations (Article 6.1.c GDPR): for accounting document retention

We retain your data for the following periods: - Customer account data: 3 years after the last activity - Booking data: 3 years after the trip - Accounting documents: 10 years (legal requirement) - Prospecting data: 3 years after the last contact - Cookies: Maximum 13 months After these periods, your data is deleted or anonymized.

Your data may be shared with: - Our partner drivers: for trip execution - Stripe: for payment processing (PCI DSS certified) - Firebase/Google: for hosting and authentication - Our technical providers: under GDPR-compliant subcontracting agreements We never sell your data to third parties. No transfers outside the EU are made without appropriate safeguards.

Under GDPR, you have the following rights: - Right of access: obtain a copy of your personal data - Right to rectification: correct inaccurate data - Right to erasure: request deletion of your data - Right to restriction: restrict the processing of your data - Right to portability: receive your data in a structured format - Right to object: object to processing for marketing purposes To exercise your rights, contact us at: contact@lajoieway.com You can also file a complaint with the CNIL: www.cnil.fr

For any questions regarding this policy or your personal data: Email: contact@lajoieway.com Address: LAJOIE WAY SASU, 28 allée Pierre de Coubertin, 94000 Créteil, France Phone: +33 7 67 85 89 55