Terms and Conditions of Sale

These Terms and Conditions of Sale (hereinafter "T&Cs") govern the contractual relationship between: The Provider: LAJOIE WAY SASU 28 allée Pierre de Coubertin, 94000 Créteil, France SIRET: 878 103 548 00011 VTC License: EVTC0910240006 And the Customer: Any individual or legal entity making a transportation service booking through the lajoieway.com platform. These T&Cs apply to all passenger transportation services provided by Lajoieway in Île-de-France and beyond.

Services Offered: Lajoieway offers chauffeured transportation services (VTC), including: - Airport transfers (CDG, Orly, Beauvais) - Train station transfers - On-demand trips in Île-de-France - Trips to Disneyland Paris and theme parks - Long-distance trips in France - Hourly hire Vehicles: Services are provided in Van-type vehicles (Mercedes V-Class or equivalent), accommodating up to 7 passengers with luggage. Car Seats: Lajoieway provides free car seats adapted to children's ages: - Baby carriers (0-12 months) - Group 1 seats (9-18 kg) - Booster seats with backrest (15-36 kg) - Backless booster seats (22-36 kg)

Price Calculation: Prices are calculated based on: - Trip distance - Estimated duration - Service type (transfer, hourly hire) - Selected options Quote: A detailed quote is provided before any booking. This quote indicates: - Total price including VAT - Pickup and destination addresses - Service date and time - Number of passengers and car seats Fixed Price: The price indicated at booking is fixed and final. It will not be modified due to: - Traffic jams or difficult traffic conditions - Flight or train delays (within 60 minutes of free waiting at airport/station) Possible Additional Charges: Additional charges may apply for: - Destination change after departure (+20% minimum of initial price) - Additional waiting beyond free waiting (€1/minute) - Exceptional vehicle cleaning (€50 to €150 depending on severity)

Booking Process: 1. Select trip and options on the platform 2. Receive quote 3. Enter passenger details 4. Accept T&Cs 5. Payment or booking confirmation Accepted Payment Methods: - Credit card (Visa, Mastercard, American Express) via Stripe - On-board payment (cash or credit card) Online Payment: Credit card payment is secured by Stripe (PCI DSS certified). Lajoieway does not store any credit card data. Confirmation: A booking confirmation is sent by email, including: - Service summary - Driver contact details (24h before trip) - Cancellation conditions

Pickup: The driver arrives at the agreed address and time. For airport/station transfers: - Welcome with name board - 60 minutes free waiting after landing/train arrival - Luggage handling assistance Customer Delay: In case of customer delay: - 15 minutes tolerance for standard trips - 60 minutes for airport/station transfers - Beyond that, waiting charged at €1/minute - After 30 minutes additional waiting, the trip may be cancelled and charged Customer Obligations: The customer agrees to: - Be present at the agreed time and place - Report any delay as soon as possible - Provide accurate information (number of passengers, luggage, car seats) - Respect the vehicle and driver - Fasten seat belts and install children in appropriate seats

Customer Cancellation: The following cancellation conditions apply: | Cancellation Notice | Refund | |-------------------|---------------| | More than 24h before | 100% refunded | | Between 12h and 24h before | 50% refunded | | Less than 12h before | No refund | | No-show | No refund | Modification: Booking modifications (date, time, address) are possible: - Free if made more than 24h before - With possible supplement if made less than 24h before - New price will be recalculated if trip parameters change Cancellation by Lajoieway: If unable to execute the service (force majeure, driver illness, etc.), Lajoieway commits to: - Offer a replacement driver - Failing that, fully refund the customer - Inform the customer as soon as possible

Free Provision: Lajoieway provides free car seats adapted for children. The customer must indicate when booking: - Number of children - Each child's age or weight Responsibility: The customer is responsible for: - Verifying the seat suits their child - Installing the child in the seat (driver can assist) - Properly fastening harnesses and belts The driver may refuse transport if child safety cannot be ensured. Compliance: All our car seats comply with ECE R44/04 or i-Size (R129) standards and are regularly checked.

Lajoieway's Liability: Lajoieway is responsible for: - Proper execution of transport - Passenger safety during the trip - Bodily injury caused to passengers during transport Lajoieway has professional liability insurance covering passengers. Limitation of Liability: Lajoieway cannot be held liable for: - Delays due to circumstances beyond its control (exceptional traffic, accidents, weather, etc.) - Items left in the vehicle (though we endeavor to return them) - Indirect damages or intangible losses Claims: Any claim must be sent by email to contact@lajoieway.com within 7 days of the service.

Applicable Law: These T&Cs are governed by French law. Mediation: In accordance with Articles L.611-1 et seq. of the Consumer Code, in case of dispute, you may use the mediation service free of charge. Competent Court: Failing amicable resolution, any dispute will fall under the exclusive jurisdiction of the courts within the Paris Court of Appeal. Right of Withdrawal: In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for passenger transport services when the contract provides for a specific date or period of execution.

For any questions, complaints, or information requests: Customer Service: Email: contact@lajoieway.com Phone: +33 7 67 85 89 55 Hours: 7 days a week, 8am-10pm Postal Address: LAJOIE WAY SASU 28 allée Pierre de Coubertin 94000 Créteil, France Social Media: Instagram: @lajoieway WhatsApp: +33 7 67 85 89 55